Privacy policy

Privacy Policy

Last updated: June 24, 2026

Ducky Bobber ("Ducky Bobber," "Seller," "we," "us," or "our") operates this website, store, and all related information, content, features, tools, products, and services (collectively, the "Services"). The Services are made available to users, including business purchasers seeking to evaluate or purchase Products for resale in the ordinary course of business, account holders, and other visitors using the Services for internal business purposes.

This Privacy Policy describes how we collect, use, disclose, and otherwise process your personal information when you visit, access, or use the Services, create or use an account, place or attempt to place an order, apply for or maintain a wholesale account, provide resale or tax documentation, communicate with us, submit Feedback, or otherwise interact with us.

The Services are hosted and enabled in part by Shopify, which provides ecommerce infrastructure and related services. However, Ducky Bobber, and not Shopify, is the seller of the Products offered through the Services unless expressly stated otherwise.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, use, disclosure, and processing of personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include information that is anonymized, aggregated, or de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details including your name, business name, billing address, shipping address, email address, and telephone number.
• Account information including your username, password, account preferences, account settings, security-related information, and other information you provide when creating or maintaining an account.
• Order and transaction information including items viewed, added to cart, purchased, returned, exchanged, cancelled, or requested; order history; invoices; payment confirmations; shipping details; transaction records; and communications or records relating to order review, acceptance, rejection, limitation, cancellation, or modification.
• Payment information including billing information, payment method details, and limited payment-related details necessary to process transactions. Payment card information is generally processed by our payment processors and not stored by us except as necessary to complete transactions or maintain records.
• Business and resale information including your company name, role or title, business type, resale certificate, sales tax permit, exemption certificate, tax ID, EIN, or other documentation or information you provide in connection with wholesale accounts, resale purchases, or tax treatment.
• Communications and Feedback including the contents of emails, contact form submissions, customer support messages, chat messages, phone records where applicable, survey responses, reviews, comments, suggestions, testimonials, and other Feedback or communications you send to us.
• Device and technical information including your IP address, browser type, device type, operating system, network connection information, unique identifiers associated with the device or browser you use to access the Services, and similar technical data.
• Usage and log information including how and when you access, browse, search, click, scroll, or otherwise interact with the Services, products, pages, content, and features; server logs; access times; page requests; referring URLs; approximate location derived from IP address; and similar activity records.
• Security and fraud prevention information including information used to authenticate accounts, detect suspicious or unauthorized activity, identify abuse, enforce our Terms of Service, detect bots or automated access, investigate misuse of the Services, and protect our business, users, service providers, and the public.
• Inferences drawn from the information above, such as preferences, purchasing interests, fraud or misuse risk signals, and other insights relevant to operating, improving, marketing, and securing the Services.

SOURCES OF PERSONAL INFORMATION

We may collect personal information from the following sources:

• Directly from you, including when you create an account, submit an application or inquiry, place an order, request tax-exempt treatment, upload or send documentation, contact us, submit Feedback, or otherwise interact with us.

• Automatically through the Services, including through cookies, pixels, tags, log files, SDKs, and similar technologies when you access or use the Services.

• From Shopify and other service providers that help us operate the Services, process payments, host data, provide analytics, detect fraud, monitor security, fulfill orders, provide customer support, and otherwise support our business.

• From business partners and third parties, including payment processors, shipping and fulfillment partners, advertising partners, analytics providers, social media platforms, identity or fraud verification providers, and other third parties you direct us to use or interact with.

• From publicly available or commercial sources, where permitted by law, including sources used to verify business identity, address information, resale status, tax-related information, or fraud risk.

• From security, infrastructure, and fraud prevention providers that help us detect abuse, scraping, unauthorized automation, suspicious activity, policy violations, or other prohibited conduct.

HOW WE USE PERSONAL INFORMATION

Depending on how you interact with us, we may use personal information for the following purposes:

• Provide and operate the Services including to maintain the website, process and fulfill orders, manage accounts, arrange shipping, provide customer service, process returns or exchanges where authorized, and otherwise perform our contract with you.
• Review and manage orders including to review, verify, accept, reject, limit, cancel, or modify orders; confirm transaction details; and maintain records relating to order processing and administration.
• Review and manage wholesale or resale relationships including evaluating account requests, reviewing resale or tax exemption documentation, maintaining wholesale customer records, and determining eligibility for certain products, pricing, ordering, or account features.
• Process payments and transactions including verifying and recording payments, invoices, refunds, credits, chargebacks, and related transaction activity.
• Communicate with you including to respond to inquiries, provide support, send transactional messages, send account notices, and communicate with you about orders, returns, exchanges, policies, updates, or your relationship with us.
• Personalize and improve the Services including remembering preferences, analyzing how the Services are used, improving website performance, developing new features, correcting errors, and tailoring product content or recommendations.
• Marketing and advertising including sending marketing communications by email, text message, or other permitted channels; measuring campaign performance; and showing advertisements on our Services or on other websites or platforms, subject to applicable law.
• Process and use Feedback including to review, respond to, display, publish, use, reproduce, adapt, improve, promote, and otherwise support the Services and our business, subject to our Terms of Service and applicable law.
• Maintain security and prevent fraud including authenticating users, protecting accounts, monitoring for suspicious activity, preventing abuse, detecting scraping or unauthorized automation, enforcing technical protections, investigating policy violations, and protecting our rights, users, business partners, and the public.
• Enforce our Terms and policies including monitoring, detecting, investigating, preventing, and responding to suspected violations of our Terms of Service, unlawful activity, abusive conduct, prohibited uses, or unauthorized agent, bot, script, scraper, crawler, or similar access to the Services.
• Administer restrictions on automated access including identifying, documenting, evaluating, restricting, blocking, or otherwise managing interactions involving agents, bots, scripts, artificial intelligence tools, or other automated or semi-automated systems.
• Maintain records and evidence including maintaining logs, technical records, account records, and related evidence for security, fraud prevention, legal compliance, dispute resolution, and enforcement purposes.
• Comply with legal obligations including complying with tax, accounting, reporting, recordkeeping, and legal process obligations, and responding to lawful requests from regulators, courts, or law enforcement.
• Enforce our rights and protect our business including investigating disputes, collecting amounts owed, enforcing our Terms of Service and other policies, and establishing, exercising, or defending legal claims.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information in the following circumstances, subject to this Privacy Policy and applicable law:

• With Shopify and other vendors, contractors, and service providers that perform services on our behalf, such as website hosting, ecommerce functionality, payment processing, analytics, fraud prevention, customer support, communications, fulfillment, shipping, cloud storage, and IT administration.
• With payment processors, shipping carriers, logistics providers, and fulfillment providers to process payments, fulfill and deliver orders, provide tracking, address delivery issues, process refused or returned shipments, and support transaction-related services.
• With marketing, analytics, and advertising partners to help market our business, measure advertising performance, and provide more relevant advertising or content, subject to applicable law and any rights you may have to opt out.
• With business partners or third parties at your direction including where you request or authorize us to disclose information, such as through integrations, social media features, or third-party platforms.
• With professional advisors and service providers such as legal, accounting, insurance, tax, compliance, or security advisors where reasonably necessary for business operations, compliance, or the protection of our rights.
• Within our corporate organization or in connection with a business transaction such as a merger, acquisition, financing, sale of assets, bankruptcy, or other corporate event where information may be disclosed as part of the transaction.
• For legal, security, compliance, and enforcement purposes including where necessary to comply with applicable law, respond to valid legal process, investigate or address unlawful conduct, enforce our Terms of Service or other agreements, or protect the rights, safety, and property of Ducky Bobber, our users, Shopify, or others.

RELATIONSHIP WITH SHOPIFY

Our store is hosted and enabled in part by Shopify, which provides ecommerce infrastructure and related tools that support the Services. However, Ducky Bobber, and not Shopify, is the seller of the Products offered through the Services unless expressly stated otherwise.

As a result, information you submit through the Services may be transmitted to or processed by Shopify and its service providers in order to host, operate, secure, improve, and support the Services, including in connection with transactions, checkout, payment processing, fraud prevention, and related ecommerce functionality.

We may also use certain Shopify features, applications, or services that support analytics, fraud prevention, account management, checkout, or marketing functions. In some cases, Shopify may process personal information for its own purposes consistent with its applicable privacy terms and notices.

To learn more about how Shopify processes personal information, you should review Shopify's consumer privacy information and any related rights-request tools that Shopify makes available.

COOKIES AND SIMILAR TECHNOLOGIES

We and our partners may use cookies, pixels, tags, SDKs, log files, and similar technologies to operate the Services and collect information about your device and interactions with the Services.

We may use these technologies to:

• keep you signed in and maintain your session;
• remember your cart, account preferences, and settings;
• understand how users navigate and use the Services;
• improve website functionality and performance;
• detect fraud, abuse, scraping, bots, unauthorized automation, or security incidents; and
• provide and measure advertising and marketing.

Depending on where you live, you may have the right to control certain cookie- or advertising-related activities. Your browser may also provide settings to manage cookies. Blocking or disabling certain technologies may affect the functionality of the Services.

THIRD-PARTY WEBSITES AND FEATURES

The Services may contain links to websites, applications, or online services operated by third parties. We are not responsible for the privacy, security, availability, accuracy, or practices of those third parties. Your interactions with third-party services are governed by the terms and privacy notices of those third parties.

If you choose to engage with third-party features, plugins, widgets, or social media tools, information may be collected or shared in accordance with the privacy practices of the relevant third party.

CHILDREN'S DATA

The Services are not directed to children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to delete the information where required.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms are defined under applicable law, the personal information of individuals under 16 years of age.

SECURITY AND RETENTION

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your account and devices where applicable.

We retain personal information for as long as necessary to provide the Services, maintain business, tax, legal, accounting, and operational records, comply with legal obligations, resolve disputes, investigate misconduct, enforce our agreements, and protect our business and users. Retention periods vary depending on the nature of the information and the reasons we collected it.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the following rights regarding your personal information, subject to applicable law and any exceptions or limitations:

• Right to access the personal information we hold about you.
• Right to delete certain personal information we maintain about you.
• Right to correct inaccurate personal information.
• Right to portability to receive certain personal information in a usable format.
• Right to opt out of certain processing, including where applicable the sale, sharing, or use of personal information for targeted advertising.
• Right to limit or withdraw consent where processing is based on consent, where permitted by law.

You may also opt out of promotional emails by using the unsubscribe link in those messages. Even if you opt out of promotional communications, we may still send you transactional or relationship messages, such as messages about your orders, account, security, policies, or ongoing business relationship with us.

To exercise any rights available to you, please contact us using the contact information below. We may need to verify your identity before processing your request. Where permitted by law, you may designate an authorized agent to submit a request on your behalf.

We will not unlawfully discriminate against you for exercising privacy rights available under applicable law.

COMPLAINTS

If you have a complaint about how we process your personal information, please contact us using the contact information below. Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with a regulatory authority.

INTERNATIONAL TRANSFERS

Your personal information may be transferred to, stored in, or processed in countries other than the country in which you reside.

Where required by applicable law, if we transfer personal information across borders, we will rely on appropriate safeguards or lawful transfer mechanisms, which may include standard contractual clauses or other approved transfer mechanisms.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal obligations, or other operational reasons. When we do, we will post the revised Privacy Policy on this page, update the "Last updated" date, and take any additional steps required by applicable law.

CONTACT

If you have questions about this Privacy Policy or our privacy practices, or if you would like to exercise any rights available to you, please contact us at:

Ducky Bobber, LLC
Email: info@duckybobber.com
Mail: 397 Bridlewalk Lane, Murray, Utah