Refund policy
We have a 14-day return policy, which means authorized wholesale buyers have 14 days after receiving their order to request a return.
Eligibility To be eligible for a return, items must be in the same condition as received — unused, with tags, and in original packaging. You'll also need your invoice or proof of purchase. Returns must be in full case lot quantities only. We do not accept partial case returns.
How to Request a Return To initiate a return, contact us at info@duckybobber.com to request a Return Merchandise Authorization (RMA) number. Returns sent back without a valid RMA number will not be accepted. Once your return is approved, we will provide instructions on how and where to send your package.
Please note that return shipping is the responsibility of the buyer unless the return is due to a Ducky Bobber error (wrong item shipped, manufacturing defect, etc.). All approved returns are subject to a 20% restocking fee unless the return is due to our error.
Return shipments should be sent to: 397 Bridlewalk Lane, Murray, Utah, 84107
Damages and Issues Please inspect your order immediately upon receipt. Any claims for damaged, defective, or incorrect items must be reported to info@duckybobber.com within 5 business days of delivery, with photographic documentation. Failure to report within this window may disqualify the claim. Ducky Bobber will cover return shipping and replacement costs for verified damage or shipping errors.
Non-Returnable Items The following items are not eligible for return:
- Custom or special-order products
- Items marked as final sale
- Orders that have been partially sold or used by the buyer
Exchanges To exchange an item, initiate a return as described above. Once the return is accepted, place a new order for the replacement items.
Sales Tax & Resale Ducky Bobber, LLC sells exclusively to authorized wholesale buyers including distributors, independent retailers, and retail chain stores. No sales tax is collected on wholesale orders. All buyers must provide a valid resale certificate or tax-exempt documentation prior to or at the time of their first order. It is the buyer's responsibility to comply with all applicable state and local tax laws regarding resale.
Refunds Once we receive and inspect your return, we will notify you of approval status within 3 business days. If approved, refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or payment provider to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@duckybobber.com.